EVA MERCEDES TERMS & CONDITIONS

Studio

CANCELLATION POLICY


No cancellations or changes allowed within 24 hours of the appointment. Our time is valuable and as a courtesy to our staff and other clients, should you need to cancel or reschedule your appointment, please do so a minimum of 24 hours before your appointment. A NO-SHOW is considered as either not showing up for the appointment at all or contact AFTER appointment start time. Please note, if you contact Eva AFTER start time and reschedule, you will still be charged the no show fee because now you are taking 2 appointment slots instead of one. If you regularly give less than 24 hours’ notice and/or do not turn up to your appointment without notice, you will be required to prepay your appointment when booking. Eva Mercedes reserves the right to charge 50% of the scheduled treatment if you fail to comply with the Cancellation Policy.




TREATMENT TERMS & CONDITIONS


If you arrive late to your appointment, your allotted time will be cut short and full payment for the service booked will be required. Your appointment will not be extended, it will end on time according to the originally booked. Your treatment is non-refundable. Pricing is non-negotiable. Your treatment is conducted under the most stringent hygienic practices. You will be required to fill out and sign a client history and consent form, this is confidential information and is required for your own safety and comfort. It is also a requirement for our ongoing professionalism and insurance purposes. A “before and after” picture will be taken off the treatment area for your client profile. For your privacy we do not use full face pictures on our social media (unless specifically requested). If you do not wish for photos to be used on social media please let us know, we are happy to respect your privacy. The photos we use on social media are only for the purpose of representing our work. If you experience any reactions or concerns after treatment immediately contact Eva for further consultation.




REFUND POLICY


We do not offer partial or full refunds for any treatments, products or booking fees at Eva Mercedes.

Our treatment treatment booking fees are non refundable unless treatment is deemed medically unsuitable to proceed with or if Eva Mercedes has advised against proceeding with a treatment after the consultation has been attended.




COSMETIC TATTOOING


Colour Refresh treatment prices are for existing clients only. The Colour refresh does not include a complimentary touch-up. Additional adjustments after the complimentary touch-up are charged at an additional fee. Your complimentary touch-up may not be scheduled for any sooner then 4 weeks, and is valid for up to 12 weeks only (special circumstances considered). You are required to peruse the above “pre treatment information” before attending your appointment, this is to avoid disappointment or inconvenience. You will be required to fill out and sign a client history and consent form, this is confidential information and is required for your own safety and comfort. It is also a requirement for our ongoing professionalism and insurance purposes. The first included touch-up treatment is complimentary so may not be exchanged for a reduced price if you are unable to attend. Your treatment is conducted under the most stringent hygienic practices. All sharps equipment is disposable and disposed of. Your safety will not be compromised. A “before and after” picture will be taken of the cosmetic tattoo area. If you do not wish for the photos to be used on social media please let us know, we are happy to respect your privacy. If you experience any reactions or concerns after treatment, immediately contact your artist for further consultation Skin altering procedures such as plastic surgery, cosmeceutical treatments, and/or injections may alter and degrade the skin and affect how the cosmetic tattoo holds in the skin Medical conditions and/or certain medications may prevent the pigment from retaining or cause it to fade quickly or change in colour How your body heals or retains the tattooed pigment is out of the control of the artist. This is 100% of your body’s job. Even when following the aftercare correctly there is a chance that pigment may not hold in the skin or last as long as expected. This is not the fault of the Artist. Achievable results may vary at each application long term. This is due to the changes in your skin and lifestyle factors and is not the fault of the Artist. If you have had tattooing prior to Eva Mercedes, there are no guarantees to the retention of pigment. There may be underlying scar tissue or pigment congestion from other Artists work in which will affect the healed outcome of our work.





Online Shop

RETURN & EXCHANGE


We want our customers to love and enjoy every item they purchase from Eva Mercedes. If you are not 100% satisfied with your purchase, please follow the instructions below so that our team can you help you find your ideal product. Conditions for Returns and Exchanges
For the return/exchange of Eva Mercedes online purchases – whether they are faulty, change of mind or an incorrect match – you must meet the following return/exchange policy conditions: *We do not refund OR exchanges FOR CHANGE OF MIND OR INCORRECT MATCH. If a replacement colour or alternative items are required you will need to place a new order online/or call our store on ( +61 ) 474 230 000 for further assistance. RETURNING GOODS
• You are responsible for the costs of returning goods to us.
• Any goods returned are your responsibility until they reach our warehouse.
• Eva Mercedes will not be held liable for any goods lost in transit: therefore we recommend you use a courier or EParcel through Australia Post to return the goods.
• Please ensure you package your return to prevent any damage to the items in transit. For Faulty Goods
We reserve the right to determine whether a product is faulty. A response for faulty claims will be received within 5 working days of the products arrival at Eva Mercedes.
• If deemed faulty, a refund of the cost of the goods and postage will be provided.
• In addition the reasonable cost of returning the faulty item/s back to us will also be refunded. HOW TO RETURN AND EXCHANGE – within Australia
• Ensure all item/s are intact and items are unused as per conditions above
• Contact Eva Mercedes via email at shop@evamercedes.com.au and notify us of your intended exchange or return
• To post the item, you will need to purchase a prepaid plastic satchel at your local post office
Please ensure you package your return to prevent any damage to the items in transit. Include the following items in your Satchel: • The item/s you wish to return/exchange
• The EVA MERCEDES invoice
• The Australia Post receipt for satchel and postage – only if you have a Faulty Item being RETURNED/EXCHANGED (If deemed faulty, a refund of the cost of the goods and postage will be provided). In addition the reasonable cost of returning the faulty item/s back to us will also be refunded. Please hold onto the tracking number for your package once you have posted it. Alternative Option Products purchased online may also be returned in our Eva Mercedes store.
Address: • Shop 4/107 - 111 Lyons Rd, Drummoyne NSW 2137 ANY QUESTIONS?
If you have any queries regarding the returns and exchanges process, please do not hesitate to contact us by email at shop@evamercedes.com.au Alternatively, you can call our team Monday – Saturday on ( +61 ) 474 230 000




SHIPPING


Eva Mercedes posts all parcels with Australia Post. Once your order has been dispatched from our store, you will receive an email with a tracking number that can be used via the Australia Post website. Cost is dependent on the option you choose, where in Australia the parcel is delivered to and the weight of the products you have purchased. Please note the following information is indicative only.
Below is a guide for deliveries within Australia. Parcels within Australia
The following delivery times apply to the Australia Post standard domestic parcel service, Parcel Post. Delivery within the same state Posted for delivery Delivery time estimate (business days) Within metropolitan areas of capital cities, or within the same city or town or an adjacent city or town in the same state
2 days Between a metropolitan area of capital city and a country location
4 days Between country locations
5 days Delivery between states
Posted for delivery Delivery time estimate (business days) Between Sydney/Brisbane, Sydney/Melbourne, Melbourne/Canberra or Melbourne/Adelaide
2-3 days Between Sydney/Adelaide, Melbourne/Brisbane, Melbourne/Tasmania or Adelaide/Canberra
3-4 days Between other capital cities
5-6 days For other interstate locations, ask at your local Post Office.
The timetables for domestic parcel services are guidelines only and based on reasonable expectations and experience. For delivery times between specific points, ask at your local Post Office as local conditions can affect normal standards.





CONTACT US

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HOURS

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday 

Sunday

10AM - 4PM

CLOSED

10AM - 8PM

10AM - 8PM

10AM - 6PM

8AM - 4PM

BY APPOINTMENT

PARKING

Lyons Rd Clearway 10AM-3PM

All Day Street Parking via Thompson St